Quality of Care
Our tailored approach gives residents the personal care they need and choices they want.
How we care
We understand the need for quality of care where personalised aged care that includes an individual care plan tailored to the needs of each resident. A resident care plan can be prepared in consultation with the resident, their supporter and the resident’s health care team.
Ibis Care are committed to giving residents what they need as well as what they want based on their personal choice.
The health care and support services that we provide to residents are based on best practices and under the guidance of the Strengthened Aged Care Quality Standards.
We want to give ageing Australians a journey that is filled with laughter, good health and compassion.
Strengthened Aged Care Quality Standards
The Aged Care Quality and Safety Commission assesses all government-funded aged care homes against provider responsibilities to deliver safe and effective care services.
These responsibilities are set out under the Aged Care Act 2024 and include the Strengthened Aged Care Quality Standards.
Ibis Care complies with the Quality Standards, aligning with quality and safety requirements. The Statement of Rights strengthens our commitment to these Quality Standards and puts the rights of older people first.
Statement of Rights
The Aged Care Act 2024 includes a Statement of Rights that explains the rights older people will have when accessing aged care services funded by the Australian Government.
The Statement of Rights will help make sure you are at the centre of your aged care.
You will have the right to:
• make your own decisions about your own life
• have your decisions not just accepted, but respected
• get information and support to help you make decisions
• communicate your wishes, needs and preferences
• feel safe and respected
• have your culture and identity respected
• stay connected with your community.
Safety, Infection Prevention and Control
At Ibis Care our priority is the health and safety of residents in our care. We have a comprehensive infection prevention and control program with measures in place to minimise transmission to residents and staff.
All necessary steps are taken to prevent, detect and control the spread of infections through an effective program that is in line with national guidelines. Staff are educated and trained on best-practice infection prevention and control.
Visitors and residents are frequently informed and reminded of the need for using measures that prevent infection transmission such as good hand hygiene and mask wearing.